Change Leadership

“This course helps me to be more organize in planning and implementation for change initiative. The ABChange model is comprehensive and holistic. It detailed out the important priority (key areas), steps involves and framework on how to do change initiative. The model provides a perfect checklist and guideline to implement the change initiative. Communication is also addressed well in this course.” 

Innovation & Business Solution Manager, TNB Fuel Services Sdn Bhd

“A real value-add to my knowledge and experience. Really enjoyed the workbooks exercise and the trainers were really helpful in assisting the groups. Thank you. I learnt the holistic approach in Change Management, understanding the requirements of a change management plan, and critical leadership skills in implementing change.”

Senior Training Consultant, Institut Tadbiran Awam Negara

“During the course, I have learned a structured and planned on the organizational change.  The tools on how to manage the change are very comprehensive and I have learnt it through group discussion which I think has give a good impact to me and my group members.  One thing that really been highlighted on the course is how communication could help in the change management, how to gain people trust to move together in the change journey.  And finally, the best part is how to deal with the resistance to change - how to overcome it, how to manage the difficulty in the change management especially with the top management...the magic word is COACHING.”

Deputy Director, Centre of Technical Excellence Sarawak Sdn Bhd

“The course is highly interactive, achieving the objectives of the course. I was able to learn a lot of things and I feel confident that it can be adapted in my organization in the future.”

Engineer, Jabatan Kerja Raya Malaysia

Customer Service Leadership

“Awesome trainer that shared on all key and valuable CX gems that we can actually implement at our workplace. Best training ever!”

Senior Retail Manager, Tenaga Nasional Berhad

“Really amazing course and inspire me to perform more , to identify my weakness , strategy for improvement, focusing on leading employee  customer centric organisation. Besides that, to understand EX and CX , serve first and lead second. AWESOME leadership course."

Call Centre Manager, PERKESO (Social Security Organisation Malaysia)

“I find it beneficial and the speaker has given relatable example and I am able to learn new concept. some of the things i might have known, but joining the sessions make it more emphasised and structured. There are few things that I definitely going to introduce to my company and my team.”

Chief Technology Officer, ACASIA Communications Sdn Bhd

“The course was presented in an enthusiastic way, congrats trainer. The content can be related not only to daily work but also to events and situations in daily life. Leaves you with a real feel-good factor. I can highly recommend it.”

Senior Change Catalyst , Telekom Malaysia

Remote Leadership

“The trainer is very helpful in giving ideas and motivate us indirectly of becoming a leader remotely in stead of being a BOSS. Transparence, genuinely, bold and sincere in giving the knowledge to us. Thanks so much.” 

Deputy Remuneration Director, Jabatan Perkhidmatan Awam Malaysia

“Trainer is well versed with the subject matter and very professional in delivering the course content including instilling professionalism to the participant regardless the location of work place.”

AVP Water Quality, Pengurusan Air Selangor Sdn Bhd

“Excellent, an eye opening course on remote working. I will make sure my video is always on while in virtual meeting (Something that I am reluctant to do prior to this training). "Camera on " actually shows that you are confident with yourself and really engaged with the activities.”

Deputy Research, Planning & Policy Director, Public Service Department Malaysia

“Excellent trainer. He encourages a two-way communication and lots of engaging group activities. The course will transform you from being Unconsciously Incompetent, to Consciously Incompetent, to Consciously Competent. The rest will be up to us to achieve being Unconsciously Competent.”

Revenue & Licensing Officer, Ministry of Local Government & Housing

Revolutionary Leadership

“The training is engaging and the topics are very relevant to all leaders. Trainer speaks clearly and able to give good examples throughout the session which really helps. Self awareness and self reflection both important to be a good leader, to fit in VUCA world, and important to align personal value vs company values.” 

Non-Biddable Lead, Group M Nexus

“The courses cover everything new leader should know, but it depends on implementation. I enjoy the course and it has given me a guideline to be a new leader. Paul has been very helpful and gave constructive feedback, it is a useful course to tune my mindset from being a follower to a leader.”

Senior Analyst, Academy of Sciences Malaysia

“I like the way the trainer delivers & facilitates the training, he is simply exemplary, strict, experienced, natural & authentic in approach, engaging with the participants easily & make us feel comfortable sharing with the rest. I learnt about the importance of Time management & to have more physical discussions with my team instead of virtual.”

Head of Recruitment, Sarawak Energy Berhad

“The content of the training really suit me well about being or good leader or not. Its made think that I may need to change the approaches especially when deal with employee.”