ABOUT THE PROGRAM
BACK AGAIN - ENHANCED FOR THE NEW ERA OF THE FACILITIES MANAGEMENT
Most FM Service Level Agreements
were originally designed to manage vendors, control performance, monitor response times, and administer outsourced services.
But today’s organisations expect far more. Facilities operations now directly influence:
- Business Continuity
- Workplace Experience
- Operational Resilience
- Employee Productivity
- ESG Performance
- Governance
- Organisational Confidence
- Strategic Business Performance
This means traditional operational SLAs are no longer enough. The challenge many organisations face today is this:
Despite having SLAs, KPIs, dashboards, and monthly reports in place, many organisations continue to face the same challenge where executives struggle to recognise FM’s strategic value, Service Providers remain overly focused on avoiding deductions, recurring operational frustrations persist, and FM teams remain operationally occupied yet strategically under-recognised.
This highly practical and interactive 2-Day Training-Facilitation Programme introduces a new strategic approach, BUSINESS-DRIVEN FM-SLA.
WHAT YOU WILL LEARN
By attending this programme, participants will be able to:
- ALIGN FM-SLAs with organisational priorities and business objectives
- DEVELOP strategic KPIs that measure meaningful organisational outcomes
- BUILD executive dashboards and reports leadership understands
- ESTABLISH stronger strategic partnerships with FM Service Providers
- IMPLEMENT outcome-based FM-SLA systems
- IMPROVE operational resilience and workplace performance
- CONDUCT SLA reviews for continual improvement
- POSITION FM as a strategic business enabler instead of merely operational support
- TRANSLATE operational data into executive-level business language
- CREATE practical strategic FM-SLA implementation plans
Other Workshops:
