Public Training
OVERVIEW Leaders who do NOT utilize AI tools risk inefficiencies in TIME Management and PRODUCTIVITY Gains. They may struggle with outdated communication methods, document handling, and feedback processes, leading to reduced employee engagement and performance. Without AI-driven approach, they may miss out on critical insights and trends, hindering informed decision-making and strategic planning. Leaders should leverage AI to streamline operations, improve productivity and stay competitive in the market. Throughout these nine modules , participants will engage with various AI tools such as ChatGPT, DALL-E, CoPilot, Gemini, Zapier, Gamma and more to enhance managerial capabilities and organizational efficiencies across different domains. From leveraging ChatGPT for quick information retrieval and content creation to utilizing DALL-E for creative visual content, each module addresses specific challenges and opportunities in modern workplace environments. Ethical considerations and governance in AI usage will also be explored to ensure responsible usage and safeguarding of data integrity. Any professionals from a wide range of departments and industries can benefit from AI training to enhance their respective functions, improve efficiency, and stay competitive in their fields . Participants will craft practical prompts and activities aimed at improving internal communication, document management, performance reviews, data analysis, decision-making processes, and multi-channel campaigns for personal and employer branding. Efficiency through AI Enhanced Communication Streamlined Document Management Effective Performance Reviews Data Analysis and Reporting Empowered Decision-Making Creative Content Visualization Multi-Channel Campaign Optimization Ethical AI Usage By the end of the training, participants will have developed a fundamental toolkit of AI skills and strategies to optimize performance, productivity, and decision-making across their respective roles and departments. JOIN US for a tailored 2-day training modules designed for professionals who want to harness several stand-alone innovative AI tools.
OVERVIEW In today’s fast-evolving business landscape, organizations must continuously adapt and innovate to stay ahead . However, many industries struggle with inefficient facility management , outdated processes , and poor coordination , leading to costly delays , wasted resources , and decreased productivity . As companies refine their strategies, enhance their services, and embrace new technologies, facilities must also evolve to support these transformations effectively. Facilities project management is more than just planning and execution —it’s about delivering tangible business value . "A well-managed facility isn't just a support function—it’s a strategic asset that drives business success." Facilities management today goes beyond routine maintenance —it plays a strategic role in driving business success. With many operational tasks outsourced, facilities managers must focus on adding value through projects that enhance workplace efficiency, sustainability, and employee experience . Yet, many professionals in this space find themselves overwhelmed by complex projects, unclear objectives, and communication breakdowns. The ability to manage facilities projects successfully is now a critical skill , ensuring organizations remain agile, productive, and competitive in an increasingly demanding environment. Unlike routine tasks, managing facilities projects requires a structured approach —planning, coordinating, and executing with precision while ensuring a seamless transition to operations. A facilities manager must identify key project needs , allocate the right resources , manage stakeholder communication , and adapt to changing requirements , all while keeping business objectives in focus. If you’ve ever found yourself leading projects because you excel at getting things done, it’s time to elevate your skills beyond the operational and tactical . Through a combination of expert insights, real-world case studies, and hands-on exercises, you’ll gain a deep understanding of how to define project objectives , assign responsibilities effectively , develop structured timelines , track progress with precision , and troubleshoot challenges before they escalate . Additionally, you’ll learn how to manage project documentation efficiently , foster collaboration among stakeholders , and build a strong support network to ensure project success. Whether you're looking to enhance workplace efficiency, optimize resources, or implement innovative solutions, this workshop will provide you with a clear roadmap to navigate facilities project management with ease. JOIN US to master the art of facilities project management and drive meaningful change in your organization!
OVERVIEW Conflicts are an inevitable part of any fast-moving business environment. When left unmanaged, they can escalate into costly legal battles , strained relationships, and disrupted operations . Despite this, many professionals and organizations still struggle to resolve disputes efficiently due to a lack of understanding of Alternative Dispute Resolution (ADR) methods . Without the right skills, even routine conflicts can become complex, time-consuming, and damaging to a company’s reputation and bottom line. "In dispute resolution, the goal is not to defeat the other side , but to find a just and lasting solution ." Pro ciency in ADR empowers professionals to handle disputes constructively —without resorting to litigation. Whether it’s through negotiation, mediation, or arbitration, ADR offers flexible and cost-effective ways to resolve conflicts while preserving valuable business relationships. But successfully applying these methods requires more than just basic knowledge—it calls for strategic thinking, practical skills, and the ability to navigate legal frameworks con dently . This 2-day intensive ADR training bridges that gap. Designed for legal, HR, and business professionals , the course delivers practical tools to resolve disputes before they escalate . Participants will gain hands-on experience in negotiation and mediation techniques , understand the structure and process of arbitration , and learn how to draft clear and enforceable ADR clauses in contracts. Throughout the program, you’ll participate in real-world case studies , role plays , and negotiation simulations that reinforce learning and prepare you for high-stakes conflict resolution . From dealing with internal workplace disagreements to managing external disputes with clients, vendors, or partners—you’ll be equipped to approach conflicts with clarity, professionalism, and confidence. Whether your goal is to reduce litigation costs , strengthen your negotiation position , or protect your organization’s interests , this course will give you the skills and insights to make it happen. JOIN US to master practical ADR techniques , minimize legal risk , and turn conflict into an opportunity for collaboration and growth.
OVERVIEW In a fast-paced business landscape, HR professionals face the challenge of managing diverse responsibilities efficiently. As technology continues to evolve, here are new tools to improve the efficiency of your work . The incorporation of Artificial Intelligence (AI) tools, such as ChatGPT and DALL E, has the potential to bring about huge benefits to the industry. Before diving into the opportunities of using these AI technologies in HR processes, it is important to understand what we are dealing with. ChatGPT is essentially language model developed by OpenAI. It has been trained on vast amounts of data and is able to understand and respond to human language to complete various language-based tasks. For example: answering questions, writing, creating content, researching & summarizing information. TOP 4 REASONS ChatGPT saves HR time 1. Facilitate a more efficient screening process 2. Automate responses for FAQ from employees and candidates 3. Support in interview preparation tailored to specific roles 4. Create onboarding guides and training materials for new hires DALL-E is an AI system that can create realistic images and art from a description in natural language. It excels in generating visual content, pushing the boundaries of AI's creative potential. For example: drawings, paintings and photos. TOP 4 REASONS DALL-E saves HR time 1. Generate visual content for job listings and internal communication 2. Cultivate a positive employer brand image through engaging visual content 3. Create illustrations and graphics that effectively convey concepts for training purposes 4. Generate personalized graphics for employee recognition, awards, or milestones The new AI technology is a big leap forward, but are you ready to take advantage of its rapid development and leverage its capabilities and address its risks ? Elevate your HR practices with cutting-edge AI technology! Join us for a tailored 2-day training module designed for HR professionals who want to harness the full potential of ChatGPT, DALL-E, and explore additional innovative AI tools. Discover how AI can streamline processes, enhance employee engagement, and revolutionize the way you manage HR functions, all while maintaining privacy and adhering to governance standards.
OVERVIEW An employee is your first customer. If employees are taken care of, it leads to a positive CX and a successful organisation. Motivated employees are more likely to enable positive customer experiences. WHY HAPPY EMPLOYEES LEAD TO A BETTER CUSTOMER EXPERIENCE ? Now more than ever, employees are thinking hard about where and why they work . Providing the best employee experience can help companies attract the best people , motivate them to perform , and augment feelings of loyalty . A successful EX culture, in turn, accelerates growth and creates a magnificent customer experience. Happy employees go the extra mile to create a great customer experience. EQUATION THAT SUMS up Our 14 Hours Power Packed Series CX + EX = ROI 5 TOP QUESTIONS FOR CS LEADERS IS your CX in balance with your EX ? DO they own their customer’s experience ? IS your customer service culture contagious ? DO they take responsibility for their role in creating a good CX? DO you have engaged employees who feel a sense of ownership and pride when they are at work? Care, creative thinking, and innovative tools can address customers’ immediate needs while fostering stronger connections. Hand in hand with this approach, ECX should build resilience and prepare EX-forward organizations for long-term success. JOIN US to create harmonious work environments , cultivate engaged employees , and build loyal customer relationships —ultimately shaping a sustainable Inside-Out Caring Service Culture .
