Public Training
ABOUT THE PROGRAM BACK AGAIN - ENHANCED FOR THE NEW ERA OF THE FACILITIES MANAGEMENT Most FM Service Level Agreements were originally designed to manage vendors, control performance, monitor response times, and administer outsourced services. But today’s organisations expect far more. Facilities operations now directly influence: Business Continuity Workplace Experience Operational Resilience Employee Productivity ESG Performance Governance Organisational Confidence Strategic Business Performance This means traditional operational SLAs are no longer enough. The challenge many organisations face today is this: Despite having SLAs, KPIs, dashboards, and monthly reports in place, many organisations continue to face the same challenge where executives struggle to recognise FM’s strategic value, Service Providers remain overly focused on avoiding deductions, recurring operational frustrations persist, and FM teams remain operationally occupied yet strategically under-recognised. This highly practical and interactive 2-Day Training-Facilitation Programme introduces a new strategic approach , BUSINESS-DRIVEN FM-SLA.
ABOUT THE PROGRAM Leaders who do NOT utilize AI tools risk inefficiencies in TIME Management and PRODUCTIVITY Gains. They may struggle with outdated communication methods, document handling, and feedback processes, leading to reduced employee engagement and performance. Without AI-driven approach, they may miss out on critical insights and trends, hindering informed decision-making and strategic planning . Leaders should leverage AI to streamline operations, improve productivity and stay competitive in the market. Throughout these nine modules , participants will engage with various AI tools such as ChatGPT, DALL-E, CoPilot, Gemini, Zapier, Gamma and more to enhance managerial capabilities and organizational efficiencies across different domains. From leveraging ChatGPT for quick information retrieval and content creation to utilizing DALL-E for creative visual content, each module addresses specific challenges and opportunities in modern workplace environments . Ethical considerations and governance in AI usage will also be explored to ensure responsible usage and safeguarding of data integrity. Any professionals from a wide range of departments and industries can benefit from AI training to enhance their respective functions, improve efficiency, and stay competitive in their fields. Participants will craft practical prompts and activities aimed at improving internal communication, document management, performance reviews, data analysis, decision-making processes, and multi-channel campaigns for personal and employer branding. Efficiency through AI Enhanced Communication Streamlined Document Management Effective Performance Reviews Data Analysis and Reporting Empowered Decision-Making Creative Content Visualization Multi-Channel Campaign Optimization Ethical AI Usage By the end of the training, participants will have developed a fundamental toolkit of AI skills and strategies to optimise performance, productivity, and decision-making across their respective roles and departments. JOIN US for a tailored 2-day training modules designed for professionals who want to harness several stand-alone innovative AI tools.
ABOUT THE PROGRAM When performance isn’t managed properly, organizations end up paying for it in silence: people are unsure of what “success” even looks like, goals are set randomly, evaluations feel inconsistent, and teams start dragging under the weight of unclear expectations . Managers avoid tough conversations, reviews get reduced to a quick number or percentage, and small problems grow into full-blown performance issues that could’ve been fixed early. Without a clear, structured framework, both HR and managers struggle to maintain fairness, alignment, and accountability. Time gets wasted. Talented people lose motivation. Underperformance slips through the cracks. And the organization misses chance after chance to strengthen its talent pipeline. This two-day program equips Managers and Team Leaders with practical, usable tools to set meaningful KPIs, align them with organizational objectives, identify Key Result Areas, and understand the core components of a proper Performance Management System. Participants will learn how to create clarity, maintain consistent standards, and drive performance conversations that actually lead to improvement rather than confusion. The goal is simple: turn performance management into a disciplined, repeatable process that supports employee growth and organizational results; not a once-a-year form-filling ritual. JOIN US to build a performance culture where clarity is the norm, accountability is shared, and every review becomes a genuine driver of progress and growth.
OVERVIEW In recent years, the issue of “internal control” has become more significant within organisation. How to strengthen your internal control system? A strong internal control system is one of the best mitigation strategies for managing internal operational and financial risks . Effective internal controls can assist an organisation to protect itself against misuse, loss of its assets and also manage its assets in a more effective and efficient manner. Additionally, putting the right effective internal controls in place can help alert management to potential problems, reducing the probability of unnecessary financial loss due to operational or regulatory non-compliance issues. This workshop aims to convince you of the importance of effective internal controls for financial, operational and compliance reasons with a practical focus to enable you to apply effective control practices at your workplace . Attending this 2-day instructor-led training programme will equip you with relevant risks and controls knowledge to enable you to identify control weaknesses, as well as implement effective control activities for the common core business processes (namely procurement, payment, revenue, receipts, inventory and fixed asset management ) found in a typical organisation. You will also learn to develop your own Internal Controls Checklists to evaluate internal control practices currently implemented in your organisation.
ABOUT THE PROGRAM Managers often delay important conversations because they worry about conflict, emotional reactions, damaging relationships or saying the wrong thing. As a result, small workplace issues slowly grow into larger performance, behaviour and accountability problems. A company’s management team directly impacts many areas of the organisation ranging from employee productivity and retention to workplace culture, communication standards and overall team effectiveness. This Conversations Leaders Avoid workshop is a two-day, highly practical experience designed for new and seasoned managers or team leaders who need to manage performance, behaviour and expectations with more confidence especially when carrots or sticks are no longer effective . Instead of learning through long lectures, participants learn through guided workplace simulations, structured practice and realistic role plays where every conversation reveals real management habits. Managers will experience how quickly small issues become big when expectations are unclear, follow-through is inconsistent, or feedback is delayed then learn a simple way to handle it early and professionally. Participants will strengthen their leadership presence, clarity in expectations and ability to manage different employee realities (probation vs full-time vs long-term staff). The workshop also addresses the challenges of working within a multi-generational workplace , where communication styles, expectations, and attitudes towards feedback can complicate everyday management conversations. Short facilitator-led micro-lessons are woven into activities to keep learning sharp, practical and immediately usable at work. This carefully curated program is anchored by the signature method, ALIGN Conversations , a repeatable framework managers can use to correct issues, reset expectations, give constructive feedback and reinforce good performance without creating defensiveness or conflict. Every module ends with a structured debrief that converts practice into a manager’s conversation playbook and a clear action plan for immediate workplace application. JOIN US to strengthen your managers’ confidence in handling difficult conversations, improve workplace communication and accountability, and develop leaders who are able to address issues professionally before they escalate into larger team or performance problems .
2-day intensive training event, "Financial Statement, Cash Flow & Budget Plan for Non Finance Leaders", focuses on financial intelligence, including how to read, analyze, and interpret financial statements, cash flow, and budgets. HRD Corp claimable course. Register now!
OVERVIEW Protect Your Business Against Expensive Malpractices and Fraudulent Behaviour The rise in contract management and the outsourcing of goods and services has created an increase in procurement fraud, which can occur at any stage of the contracting and procurement process. Appropriate controls, fraud prevention strategies and proper tendering processes are necessary in the fight against this fraud. It is important to remember that maintenance of financial controls remains critical in this age of digitalisation. Public and private sectors must continue to comply with legal responsibilities and related guidance on financial governance. It is essential that all staff maintain financial records and decision logs – regardless of any circumstances - so that audit trails are preserved . Procurement, finance, and payroll staff, as well as those who requisition or authorise the purchase of goods, services and works should familiarise themselves with the controls set out to prevent fraud , identify key parameters for auditors in assessing the risk of sub-optimal procurement, and how they should prioritise and conduct their audits to check if these risks have materialised, including the risk of fraud and corruption. Procurement fraud can occur through departmental purchasing of goods and services, as well as through contractual arrangements with external service providers. It can occur in many different ways. Fraud within the procurement life cycle is high risk and can result in recurring losses. You may be at risk due to fraudulent activities conducted by internal staff, collusion between internal staff and external service providers or external service provider or industry collusion. This workshop offers insight into the specific risks and possible management techniques in procurement in good or tough times. This 14 hours training programme would equip participants with the knowledge, skills, and techniques to deter, prevent, and detect various devastating types of fraud. JOIN US to learn how to identify procurement fraud situations, uncover rogue operatives and threats and provide a higher level of transparency and control over all elements of your purchasing requirements.