Public Training
ABOUT THE PROGRAM Be Among the First in Malaysia to Make AI Your Real Workplace Assistant You’re Already Using AI. But Are You Still Doing Most of the Work? You ask ChatGPT, Gemini, Microsoft Copilot or Claude a question. You get an answer. You edit it. You check it. Then tomorrow, you start all over again. Meanwhile, the pressure keeps building more risks to assess, more audit work to document, more reports to produce, more data to analyse and less time to get everything done. If that sounds familiar, simply learning more prompts is NOT the answer. The next leap is learning how to turn GenAI into a REUSABLE PROFESSIONAL WORKFLOW and ultimately, your own AI assistant. FROM “ASK AI” TO “MAKE AI WORK FOR ME” AI-Augmented Risk Management and Internal Audit is an advanced, highly interactive two-day programme designed for professionals who are ready to move beyond basic prompting. Participants will learn how to challenge AI instead of blindly trusting it examining assumptions, exploring alternative scenarios, recognising cognitive bias and applying selected concepts from the DECODA Decision Clarity Architecture (DCA) before accepting AI recommendations. Participants will discover how to transform repetitive work into reusable AI workflows and put GenAI to work across risk identification, risk assessment, risk registers, control recommendations, audit planning, workpapers, executive reporting and fraud risk management. TWO DAYS. ONE BIG SHIFT. By the end of the programme, the goal is no longer: “How do I prompt AI better?” It becomes: “How do I build AI into the way I work without giving up my professional judgement?” The programme culminates in an integrated workplace challenge where participants can design, build and refine their own AI assistant for a recurring professional task from risk and audit reporting to risk registers, audit planning, vendor risk, fraud review or management reporting. AI can generate an impressive-looking analysis in seconds. But would you sign off on it? That is where this programme becomes different. You will also tackle the uncomfortable questions professionals cannot afford to ignore: hallucinations, Validation, confidentiality, data protection, explainability, documentation and AI governance . This is not about replacing the risk manager or internal auditor. It is about creating an AI-augmented professional who can work faster, think critically and make better-informed decisions. And you won’t just watch the trainer do it. You will build it, test it and challenge it yourself. Move beyond prompting. Build reusable AI workflows. Create an AI assistant around the work you actually do. Learn how to harness AI Tools to work faster and smarter while keeping professional judgement firmly in your hands. Do not just chat with AI. Make AI work for you.
ABOUT THE PROGRAM Managers often delay important conversations because they worry about conflict, emotional reactions, damaging relationships or saying the wrong thing. As a result, small workplace issues slowly grow into larger performance, behaviour and accountability problems. A company’s management team directly impacts many areas of the organisation ranging from employee productivity and retention to workplace culture, communication standards and overall team effectiveness. This Conversations Leaders Avoid workshop is a two-day, highly practical experience designed for new and seasoned managers or team leaders who need to manage performance, behaviour and expectations with more confidence especially when carrots or sticks are no longer effective . Instead of learning through long lectures, participants learn through guided workplace simulations, structured practice and realistic role plays where every conversation reveals real management habits. Managers will experience how quickly small issues become big when expectations are unclear, follow-through is inconsistent, or feedback is delayed then learn a simple way to handle it early and professionally. Participants will strengthen their leadership presence, clarity in expectations and ability to manage different employee realities (probation vs full-time vs long-term staff). The workshop also addresses the challenges of working within a multi-generational workplace , where communication styles, expectations, and attitudes towards feedback can complicate everyday management conversations. Short facilitator-led micro-lessons are woven into activities to keep learning sharp, practical and immediately usable at work. This carefully curated program is anchored by the signature method, ALIGN Conversations , a repeatable framework managers can use to correct issues, reset expectations, give constructive feedback and reinforce good performance without creating defensiveness or conflict. Every module ends with a structured debrief that converts practice into a manager’s conversation playbook and a clear action plan for immediate workplace application. JOIN US to strengthen your managers’ confidence in handling difficult conversations, improve workplace communication and accountability, and develop leaders who are able to address issues professionally before they escalate into larger team or performance problems .
ABOUT THE PROGRAM Leaders who do NOT utilize AI tools risk inefficiencies in TIME Management and PRODUCTIVITY Gains. They may struggle with outdated communication methods, document handling, and feedback processes, leading to reduced employee engagement and performance. Without AI-driven approach, they may miss out on critical insights and trends, hindering informed decision-making and strategic planning . Leaders should leverage AI to streamline operations, improve productivity and stay competitive in the market. Throughout these nine modules , participants will engage with various AI tools such as ChatGPT, DALL-E, CoPilot, Gemini, Zapier, Gamma and more to enhance managerial capabilities and organizational efficiencies across different domains. From leveraging ChatGPT for quick information retrieval and content creation to utilizing DALL-E for creative visual content, each module addresses specific challenges and opportunities in modern workplace environments . Ethical considerations and governance in AI usage will also be explored to ensure responsible usage and safeguarding of data integrity. Any professionals from a wide range of departments and industries can benefit from AI training to enhance their respective functions, improve efficiency, and stay competitive in their fields. Participants will craft practical prompts and activities aimed at improving internal communication, document management, performance reviews, data analysis, decision-making processes, and multi-channel campaigns for personal and employer branding. Efficiency through AI Enhanced Communication Streamlined Document Management Effective Performance Reviews Data Analysis and Reporting Empowered Decision-Making Creative Content Visualization Multi-Channel Campaign Optimization Ethical AI Usage By the end of the training, participants will have developed a fundamental toolkit of AI skills and strategies to optimise performance, productivity, and decision-making across their respective roles and departments. JOIN US for a tailored 2-day training modules designed for professionals who want to harness several stand-alone innovative AI tools.
ABOUT THE PROGRAM Investigative Interviewing – Level 2 Advanced is designed exclusively for participants who have completed Mastering Investigative Interviewing – Level 1 and are ready to progress from understanding investigative interviewing techniques to applying, testing and refining them in practice. At this advanced level, the emphasis shifts from knowledge acquisition to demonstrated application and performance. Participants are expected to draw upon the foundations established in Level 1 including profiling, memory management, questioning and probing, cognitive interviewing, conversation management, elicitation, deception management. The programme begins with a focused refresher of Level 1 principles. Thereafter, 1.5 days are dedicated to intensive preparation and practical application . Each participant will select three to four investigative interviewing techniques most relevant to their work and professional development needs. Through structured role plays, workplace-based scenarios, facilitator observation, coaching and repeated practice, participants will have the opportunity to apply, receive feedback, adjust and reapply their selected techniques. Rather than following a one-size-fits-all practice programme, Level 2 enables participants to concentrate on the areas where they most need to strengthen their capability. A key feature of Level 2 is its personalised learning approach . Before attending, participants identify the techniques they want to practise and provide a short scenario reflecting investigative situations they typically encounter at work. This enables the practical sessions to be aligned with their actual responsibilities and challenges. The programme culminates in video-recorded practical role plays and individual skills assessment . Following the programme, participants receive their recorded role-play video together with personalised facilitator notes and assessment, giving them a tangible reference for reviewing their performance and continuing their professional development.
ABOUT THE PROGRAM Be Among the First in Malaysia to Make AI Your Real Workplace Assistant You’re Already Using AI. But Are You Still Doing Most of the Work? You ask ChatGPT, Gemini, Microsoft Copilot or Claude a question. You get an answer. You edit it. You check it. Then tomorrow, you start all over again. Meanwhile, the pressure keeps building more risks to assess, more audit work to document, more reports to produce, more data to analyse and less time to get everything done. If that sounds familiar, simply learning more prompts is NOT the answer. The next leap is learning how to turn GenAI into a REUSABLE PROFESSIONAL WORKFLOW and ultimately, your own AI assistant. FROM “ASK AI” TO “MAKE AI WORK FOR ME” AI-Augmented Risk Management and Internal Audit is an advanced, highly interactive two-day programme designed for professionals who are ready to move beyond basic prompting. Participants will learn how to challenge AI instead of blindly trusting it examining assumptions, exploring alternative scenarios, recognising cognitive bias and applying selected concepts from the DECODA Decision Clarity Architecture (DCA) before accepting AI recommendations. Participants will discover how to transform repetitive work into reusable AI workflows and put GenAI to work across risk identification, risk assessment, risk registers, control recommendations, audit planning, workpapers, executive reporting and fraud risk management. TWO DAYS. ONE BIG SHIFT. By the end of the programme, the goal is no longer: “How do I prompt AI better?” It becomes: “How do I build AI into the way I work without giving up my professional judgement?” The programme culminates in an integrated workplace challenge where participants can design, build and refine their own AI assistant for a recurring professional task from risk and audit reporting to risk registers, audit planning, vendor risk, fraud review or management reporting. AI can generate an impressive-looking analysis in seconds. But would you sign off on it? That is where this programme becomes different. You will also tackle the uncomfortable questions professionals cannot afford to ignore: hallucinations, Validation, confidentiality, data protection, explainability, documentation and AI governance . This is not about replacing the risk manager or internal auditor. It is about creating an AI-augmented professional who can work faster, think critically and make better-informed decisions. And you won’t just watch the trainer do it. You will build it, test it and challenge it yourself. Move beyond prompting. Build reusable AI workflows. Create an AI assistant around the work you actually do. Learn how to harness AI Tools to work faster and smarter while keeping professional judgement firmly in your hands. Do not just chat with AI. Make AI work for you.
OVERVIEW Conflicts are an inevitable part of any fast-moving business environment. When left unmanaged, they can escalate into costly legal battles, strained relationships, and disrupted operations. Despite this, many professionals and organizations still struggle to resolve disputes efficiently due to a lack of understanding of Alternative Dispute Resolution (ADR) methods . Without the right skills, even routine conflicts can become complex, time-consuming, and damaging to a company’s reputation and bottom line. "In dispute resolution, the goal is not to defeat the other side, but to find a just and lasting solution.'' Pro ficiency in ADR empowers professionals to handle disputes constructively, without resorting to litigation . Whether it’s through negotiation, mediation, or arbitration, ADR offers flexible and cost-effective ways to resolve conflicts while preserving valuable business relationships . But successfully applying these methods requires more than just basic knowledge—it calls for strategic thinking, practical skills, and the ability to navigate legal frameworks con fidently. This 2-day intensive ADR training bridges that gap. Designed for legal, HR, and business professionals , the course delivers practical tools to resolve disputes before they escalate . Participants will gain hands-on experience in negotiation and mediation techniques , understand the structure and process of arbitration , and learn how to draft clear and enforceable ADR clauses in contracts. Throughout the program, you’ll participate in real-world case studies , role plays , and negotiation simulations that reinforce learning and prepare you for high-stakes conflict resolution. From dealing with internal workplace disagreements to managing external disputes with clients, vendors, or partners—you’ll be equipped to approach conflicts with clarity, professionalism, and confidence. Whether your goal is to reduce litigation costs , strengthen your negotiation position , or protect your organization’s interests , this course will give you the skills and insights to make it happen. JOIN US to master practical ADR techniques , minimize legal risk , and turn conflict into an opportunity for collaboration and growth.