People & Performance Excellence Masterclass: Driving Excellence Through KPI, OKR, and Competency Mastery (27-28 April 2026) St. Giles Boulevard Hotel, Kuala Lumpur
ABOUT THE PROGRAM
When performance isn’t managed properly, organizations end up paying for it in silence: people are unsure of what “success” even looks like, goals are set randomly, evaluations feel inconsistent, and teams start dragging under the weight of unclear expectations. Managers avoid tough conversations, reviews get reduced to a quick number or percentage, and small problems grow into full-blown performance issues that could’ve been fixed early.
Without a clear, structured framework, both HR and managers struggle to maintain fairness, alignment, and accountability. Time gets wasted. Talented people lose motivation. Underperformance slips through the cracks. And the organization misses chance after chance to strengthen its talent pipeline.
This two-day program equips Managers and Team Leaders with practical, usable tools to set meaningful KPIs, align them with organizational objectives, identify Key Result Areas, and understand the core components of a proper Performance Management System. Participants will learn how to create clarity, maintain consistent standards, and drive performance conversations that actually lead to improvement rather than confusion.
The goal is simple: turn performance management into a disciplined, repeatable process that supports employee growth and organizational results; not a once-a-year form-filling ritual.
JOIN US to build a performance culture where clarity is the norm, accountability is shared, and every review becomes a genuine driver of progress and growth.
BENEFITS FROM ATTENDING
- EXPLAIN the importance of performance management and how it drives clarity, accountability, and successful outcomes across the organization.
- DIFFERENTIATE between KRAs, KPIs, and OKRs, and apply each element effectively within various roles and functions.
- ALIGN individual KPIs and OKRs with organizational objectives, ensuring they reflect the employee’s core responsibilities.
- MAKE performance expectations visible and trackable through a clear, structured review schedule.
- APPLY the KPI-setting process (objectives → KRAs → KPIs → SMART targets) to create measurable, meaningful performance expectations for all employees.
- IDENTIFY critical success factors in managing performance and define the manager’s role within a continuous performance management cycle.
Other Workshops:
ABOUT THE PROGRAM Investigative Interviewing – Level 2 Advanced is designed exclusively for participants who have completed Mastering Investigative Interviewing – Level 1 and are ready to progress from understanding investigative interviewing techniques to applying, testing and refining them in practice. At this advanced level, the emphasis shifts from knowledge acquisition to demonstrated application and performance. Participants are expected to draw upon the foundations established in Level 1 including profiling, memory management, questioning and probing, cognitive interviewing, conversation management, elicitation, deception management. The programme begins with a focused refresher of Level 1 principles. Thereafter, 1.5 days are dedicated to intensive preparation and practical application . Each participant will select three to four investigative interviewing techniques most relevant to their work and professional development needs. Through structured role plays, workplace-based scenarios, facilitator observation, coaching and repeated practice, participants will have the opportunity to apply, receive feedback, adjust and reapply their selected techniques. Rather than following a one-size-fits-all practice programme, Level 2 enables participants to concentrate on the areas where they most need to strengthen their capability. A key feature of Level 2 is its personalised learning approach . Before attending, participants identify the techniques they want to practise and provide a short scenario reflecting investigative situations they typically encounter at work. This enables the practical sessions to be aligned with their actual responsibilities and challenges. The programme culminates in video-recorded practical role plays and individual skills assessment . Following the programme, participants receive their recorded role-play video together with personalised facilitator notes and assessment, giving them a tangible reference for reviewing their performance and continuing their professional development.
ABOUT THE PROGRAM Be Among the First in Malaysia to Make AI Your Real Workplace Assistant You’re Already Using AI. But Are You Still Doing Most of the Work? You ask ChatGPT, Gemini, Microsoft Copilot or Claude a question. You get an answer. You edit it. You check it. Then tomorrow, you start all over again. Meanwhile, the pressure keeps building more risks to assess, more audit work to document, more reports to produce, more data to analyse and less time to get everything done. If that sounds familiar, simply learning more prompts is NOT the answer. The next leap is learning how to turn GenAI into a REUSABLE PROFESSIONAL WORKFLOW and ultimately, your own AI assistant. FROM “ASK AI” TO “MAKE AI WORK FOR ME” AI-Augmented Risk Management and Internal Audit is an advanced, highly interactive two-day programme designed for professionals who are ready to move beyond basic prompting. Participants will learn how to challenge AI instead of blindly trusting it examining assumptions, exploring alternative scenarios, recognising cognitive bias and applying selected concepts from the DECODA Decision Clarity Architecture (DCA) before accepting AI recommendations. Participants will discover how to transform repetitive work into reusable AI workflows and put GenAI to work across risk identification, risk assessment, risk registers, control recommendations, audit planning, workpapers, executive reporting and fraud risk management. TWO DAYS. ONE BIG SHIFT. By the end of the programme, the goal is no longer: “How do I prompt AI better?” It becomes: “How do I build AI into the way I work without giving up my professional judgement?” The programme culminates in an integrated workplace challenge where participants can design, build and refine their own AI assistant for a recurring professional task from risk and audit reporting to risk registers, audit planning, vendor risk, fraud review or management reporting. AI can generate an impressive-looking analysis in seconds. But would you sign off on it? That is where this programme becomes different. You will also tackle the uncomfortable questions professionals cannot afford to ignore: hallucinations, Validation, confidentiality, data protection, explainability, documentation and AI governance . This is not about replacing the risk manager or internal auditor. It is about creating an AI-augmented professional who can work faster, think critically and make better-informed decisions. And you won’t just watch the trainer do it. You will build it, test it and challenge it yourself. Move beyond prompting. Build reusable AI workflows. Create an AI assistant around the work you actually do. Learn how to harness ChatGPT, Gemini, Microsoft Copilot and Claude to work faster and smarter while keeping professional judgement firmly in your hands. Do not just chat with AI. Make AI work for you.
OVERVIEW Conflicts are an inevitable part of any fast-moving business environment. When left unmanaged, they can escalate into costly legal battles, strained relationships, and disrupted operations. Despite this, many professionals and organizations still struggle to resolve disputes efficiently due to a lack of understanding of Alternative Dispute Resolution (ADR) methods . Without the right skills, even routine conflicts can become complex, time-consuming, and damaging to a company’s reputation and bottom line. "In dispute resolution, the goal is not to defeat the other side, but to find a just and lasting solution.'' Pro ficiency in ADR empowers professionals to handle disputes constructively, without resorting to litigation . Whether it’s through negotiation, mediation, or arbitration, ADR offers flexible and cost-effective ways to resolve conflicts while preserving valuable business relationships . But successfully applying these methods requires more than just basic knowledge—it calls for strategic thinking, practical skills, and the ability to navigate legal frameworks con fidently. This 2-day intensive ADR training bridges that gap. Designed for legal, HR, and business professionals , the course delivers practical tools to resolve disputes before they escalate . Participants will gain hands-on experience in negotiation and mediation techniques , understand the structure and process of arbitration , and learn how to draft clear and enforceable ADR clauses in contracts. Throughout the program, you’ll participate in real-world case studies , role plays , and negotiation simulations that reinforce learning and prepare you for high-stakes conflict resolution. From dealing with internal workplace disagreements to managing external disputes with clients, vendors, or partners—you’ll be equipped to approach conflicts with clarity, professionalism, and confidence. Whether your goal is to reduce litigation costs , strengthen your negotiation position , or protect your organization’s interests , this course will give you the skills and insights to make it happen. JOIN US to master practical ADR techniques , minimize legal risk , and turn conflict into an opportunity for collaboration and growth.